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Automotive Management Institute
Posted by Jim Hammill
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Automotive Management Institute July 20, 2004 07:56PM |
Registered: 17 years ago Posts: 751 |
<HTML>I had never heard of this until a few days ago . It looks like it is an excellent source of good business management information.
Automotive Management Institute
Several good books stand out.
1/<b>Managing Dollars with Sense</b> will give you a foundation upon which to build intelligent business decisions without having to guess what the price of your products and services should be, and without having to play Follow The Leader. It takes a look at the need for accurate and timely financial analysis, discusses critical metrics, including: Gross Profit Margin on Labor, Gross Profit on Parts, Car Count, Average Invoice, Service
2/<b>Operational Excellence</b> defines successful business operation as the synchronized application of all types of resources – from promotion, marketing and advertising, all the way to doing the work; from taking the order, orchestrating the production process, through to delivering the vehicle and following-up. It occurs when your People, Products, Information Technologies, Polices & Procedures are all brought into alignment. This book shows that operational excellence can be defined, measured, and ultimately managed, resulting in decreased operational costs, improved profitability and finally, growth.
3/<b>Total Customer Relationship Management </b>is all about the relationship that exists between the provider of automotive products and services and the recipient of those products and services. It is all about questioning our assumptions and then recreating a service environment that is responsive and respectful when it comes to those things most important to our customers and clients. This book focuses on creating a compelling Value Equation, something your target customer will not be able to resist – and then delivering those products and services in a Total Quality Service environment. It also recognizes that perception is reality, and that the only perception that matters is the perception of your customers
All the above are priced at $25, but they also have packs where you can buy several totals in bulk.
Jim.</HTML>
Automotive Management Institute
Several good books stand out.
1/<b>Managing Dollars with Sense</b> will give you a foundation upon which to build intelligent business decisions without having to guess what the price of your products and services should be, and without having to play Follow The Leader. It takes a look at the need for accurate and timely financial analysis, discusses critical metrics, including: Gross Profit Margin on Labor, Gross Profit on Parts, Car Count, Average Invoice, Service
2/<b>Operational Excellence</b> defines successful business operation as the synchronized application of all types of resources – from promotion, marketing and advertising, all the way to doing the work; from taking the order, orchestrating the production process, through to delivering the vehicle and following-up. It occurs when your People, Products, Information Technologies, Polices & Procedures are all brought into alignment. This book shows that operational excellence can be defined, measured, and ultimately managed, resulting in decreased operational costs, improved profitability and finally, growth.
3/<b>Total Customer Relationship Management </b>is all about the relationship that exists between the provider of automotive products and services and the recipient of those products and services. It is all about questioning our assumptions and then recreating a service environment that is responsive and respectful when it comes to those things most important to our customers and clients. This book focuses on creating a compelling Value Equation, something your target customer will not be able to resist – and then delivering those products and services in a Total Quality Service environment. It also recognizes that perception is reality, and that the only perception that matters is the perception of your customers
All the above are priced at $25, but they also have packs where you can buy several totals in bulk.
Jim.</HTML>
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Re: Automotive Management Institute July 21, 2004 05:33AM |
Registered: 17 years ago Posts: 1,838 |
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Re: Automotive Management Institute July 22, 2004 03:39AM |
Registered: 17 years ago Posts: 751 |
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