<HTML>Had this happen to us about 3 years ago. Our old Detail Manager cleaned tan cloth seats on a used beetle because the custmer was complaining they were dirty when it was purchased. He cleaned them with an extractor (he actually didn't use that much water), and the seats looked alot better. Well, the customer brought the car back 2 days later, and the seats were near black. It wasby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>What explanation do any of you in the dealer/carwash/detail/delivery business give a customer who blames you for spider webs in their paint. We had a vehicle that was dropped off for service 2 days ago, went through our soft touch carwash, and now the customer is blaming the carwash for the spider webs in their paint. Yeah. That's usually damage that has ocurred over time, rightby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Wow, this is huge! When someone who already has copies of these forms has a chance, would it be possible for for that someone to send it to me? I would greatly appreciate it, and thanks. Mark Sned to: lordofthedrum71@aol.com</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>What's the proper way to use an Ozone Machine. Windows cracked, windows all the way up, engine running, engine not running, ac on, ac not on? What are the steps to effectively using the Ozone process.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>What do you guys recommend for removing wax left on plastic door mouldings, and plastic bumpers?</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>I'm thinking of sticking with the halid lights which I have on the ceiling, but also adding track lighting, housing high output flourescent bulbs over each bay in the shop. The halid lights are up pretty high and are ok during the day, but at night are actually horrible. I thought a track system (emulating concert rigging), would work great. Also I thought about having one bay wiby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Hey guys, it's leather seating of course. Supposedly it just happened, but tough to say.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Hey guys. What's the safest product to use to remove nail polish?</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Ok here's another one for you guys. What kind of lighting would you recommend for a shop. Lighting that stays just as sharp at night time also. Track lighting, large bulb lighting? We run a high volume operation and have to thouroughly check each vehicle when completed, so lighting is important, because sales will pick and pick and pick at cars until right.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>What kind of flooring would you guys recommend for a detail shop. Tile? Painted flooring? Rubber flooring? Looking for the best non slip flooring available. Any recommendations, website listings, etc. would be appreciated. Thanks.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>How long after a car has been painted do you guys recommend it be waxed. Had a vehicle in here today, just fully painted last night, and our used car manager wants it waxed. I don't feel comfortable doing that thinking the paint hasn't fully cured yet? What would a recommended wax time be, and what is the best explanation to give the used car manager about this situation?<by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>What di you guys recommend for Cement Removal. Have a black car (of course), and there are a bunch of little specs all over the paint, windows, tirm, etc, that resemble overspray, but after looking more closely, came to the conclusion that the specs were actually cement. hat do you guys recommend for removing cement on vehicles besides a chisle and a hammer. Is this a body shop issue?by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Had a situation where our car wash personnel scratched a customer car with their chamois. It's a dark blue colored car. There were already some basic wash scratches on the vehicle (the customer has owned the car for six months, and they say they keep it clean religiously, yet wash it once a month, and I would say if that.) We took a majority of the scatches out, and there were soby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Actually might not be hard water spots. Looks like water spots caused by drips coming from the underside of either a parking garage, or a bridge. It's on a new car, and all over the car. The paint, the windows, and the lastic pillars. I can get the spots off on the paint, possibly the windows, but how can I remove them from the plastic pieces?</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>How can you remove gum on a cloth seat. What's the best product to use, and / or tool. Have a car here right now in the shop and can't seem to get it to budge. Used everything I have up to spot remover. Help!</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Hey guys, what do you all recommend for removing Super Glue. Have a car that needs the interior detailed, and a tube of Super Glue somehow exploded in the car. What a mess, and what a weird problem. It's on the leather, the wood treatment, the plastic, the radio. I wonder what happened to the old owner of the car when the Glue exploded? By the looks of the driver seat, he was gluby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Bud, D.C. is a must. See ya there.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Bud, you rock!</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>From $90 on up to $140. I like to look the vehicle over first. If the vehicle is coated in dog hair, or there is excessive mud in the vehicle, the rate will go up.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>David R., can you also email me on where I can pick up these microfiber towels? Thanks</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Bud, a detailing class in DC would be great. If no one else in DC is interested, i'll pay for you to come to my shop. We desperately need something like this atleast annually in our area. I run a large shop, so if you'd like to have it here, that would be great.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Hey guys, was just reading about your shampoo method. Bud if you could elaborate on this method, that would be wonderful, also the tools needed to do this type of shampoo, thanks.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>This sealant will last for 5 years, no problem (100,000 claims later)... All chemicals are actually made in the same plant. People just come in and buy them and put their own name on them. This is the greatest all purpose product ever made. Acually worked great. Ordered a couple of cases, all bottles were filled with water. Rep diappeared. OUCH!</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Hey guys, I work for a company that sells the Paintseal and Interior Protections to customers. What are your thoughts on Paint Seal, does it really work, how often should it be applied, etc. And is it ok to wax the car every couple of months. Will the paint seal stay on or need to be reapplied. Any thoughts, comments, would be great. Thanks</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Hey guys, what's the fastest way to get rid of dog/cat hair on carpet, and seats. Is there a simple fast way to do it, or is the ol' lint roller the only way to get rid of it all.</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Congrats Gary!!</HTML>by Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Gary, if you're not feeling comfortable with doing the car, then don't. Take a trip over to the dealer though to check the car out and make your determination then. Never wet sand unless you have to. I would doubt that the car being that old would have original paint, but ask. Even if it has been painted, it was probably a while ago meaning that there is no clear on the painby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>When hired, our detailers are offered full time status which grants them health insurance after 90 days of employment, and 401k options, but only after 1 year of employment. They're paid all holidays of course, which are few in the car business as you know, and that's it. One week vacation after 1 year of employment, and 2 years vacation after 2 years of employment. I offerby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>I've found that the flat rate sytem is the best way to pay detailers. Train the employees, set up procedures, and go from there. Good detailers are generally very hard to find. I'm averaging about 1 in every 10 who is any good. Before I hire them though, I bring them in for two days and put them through various test to see how they handle diffrent detailing situations. You cby Mark Rogers - Auto Detailing: Secrets of the Experts
<HTML>Ryan, the flat rate system can be a difficult system for employee's. No matter what you do to motivate an employee, they will always have a problem with your flat rates. If a detail pays 4 hours x their hourly flat rate, (let's say for example $11.50 per hour), and they spend 5 hours on the car, they have to be paid that 4 hours. You can't let them talk you into payingby Mark Rogers - Auto Detailing: Secrets of the Experts